Oct

22

The Philippines recently won 1st Place as the United Kingdom’s National Outsourcing Association Outsourcing Destination of the year 2009.

More news elucidate why the Philippines has been selected for being a first-rate destination for outsourcing and off-shoring not only by the United Kingdom business and trade industries but also by other regions.

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Oct

20

United Kingdom’s National Outsourcing Association endows the Philippines the Best Offshoring Destination of the Year 2009.  This the second time the country won the award, the first was in the year 2007.

The Philippines’ outsourcing industry provides enterprises a broad set of services, which includes conventional voice contact, IT services and  higher value services such as medical transcription, finance, animation, engineering and architectural design.

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Oct

18

The Contact Center Association of the Philippines (CCAP), the biggest organization of call centers in the country, reports that only four call center sites were isolated by flood watersfrom the devastation inflicted by typhoon “Ondoy,” (International Name: Ketsana).

Minimal impact occurred for three of CCAP’s member companies, mostly in the form of stranded employees.

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Oct

17

Companies deal with challenges in offering more effective customer service. Traditional customer relationship management (CRM) and contact center solutions usually focus on presenting consolidated customer information, but these still depend on contact service agents’ skills to make the right steps to resolve customer issues.

Learn how to align customer relationship management strategies with business process management intiatives in order to raise the bar on value and experience for your business’ customers and clients.

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