Feb

1

Outsourcing industry analyst Ovum reports on  the modest outlook regarding in-house budgets amongst contact centers while IBM opens another global delivery center in Cebu City, Philippines– lightning might not strike the same place twice but IBM sure does.

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Jan

28

When a corporation or a law firm acquires legal support services from an outside law firm or legal support services provider near-shore or offshore, that’s legal outsourcing. This is a fast-growing sector in outsourcing knowledge-based processes.

Independent Advisory firm on Outsourcing, Fronterion shares ten top trends in the changing legal landscape. Knowing such trends will help companies and firms develop strategies to cope and even thrive from them.

The Top Ten Trends in Legal Outsourcing, according to Fronterion are:

  1. Dynamic Legal Landscape.
  2. Dynamic Vendor Landscape.
  3. Alternative means of Legal delivery.
  4. Shift in Focus.
  5. Expanded Workflow.
  6. Proving Opportunity.
  7. Engagement Structures.
  8. Emerging Destinations for Legal Outsourcing, like the Philippines.
  9. Talent Development, Migration.
  10. Industry Transparency.

Get to know more about these ten trends and how to use them to your business advantage from here

Jan

27

What’s going on right now in Asia’s No. 1 emerging destination for off-shore outsourcing for business process and customer relationship management?

Contact center leader Convergys expands its captive operations in Cebu, citing that the Philippine province’s human resources and their potential as main drivers for growth. Also, what to watch out for when in selecting business process outsourcing (BPO) service providers in Cebu.

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Jan

20

More and more small to mid-size businesses worldwide are becoming first time outsourcers  as more and more smaller firms in the United States and Europe are making inquiries, forging connections and pilot projects in off-shore destinations in Asia.

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