Oct

20

United Kingdom’s National Outsourcing Association endows the Philippines the Best Offshoring Destination of the Year 2009.  This the second time the country won the award, the first was in the year 2007.

The Philippines’ outsourcing industry provides enterprises a broad set of services, which includes conventional voice contact, IT services and  higher value services such as medical transcription, finance, animation, engineering and architectural design.

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Oct

19

A British TV investigation show “Tonight” of United Kingdom channel ITV reports confidential medical records, sent to India for digital recording, are being traded by data brokers operating on India’s information black market.

The black market brokers offer a sophisticated service, even promising to break information down into disease categories such as cancer, diabetes and heart problems.

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Oct

18

The Contact Center Association of the Philippines (CCAP), the biggest organization of call centers in the country, reports that only four call center sites were isolated by flood watersfrom the devastation inflicted by typhoon “Ondoy,” (International Name: Ketsana).

Minimal impact occurred for three of CCAP’s member companies, mostly in the form of stranded employees.

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Oct

17

Companies deal with challenges in offering more effective customer service. Traditional customer relationship management (CRM) and contact center solutions usually focus on presenting consolidated customer information, but these still depend on contact service agents’ skills to make the right steps to resolve customer issues.

Learn how to align customer relationship management strategies with business process management intiatives in order to raise the bar on value and experience for your business’ customers and clients.

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