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As an outsourcing hub, the Philippines has clear advantages:
- a large workforce of educated, English-speaking talent with a strong customer-service orientation and cultural affinity to North America;
- highly reliable low-cost international telecommunications;
- diverse and inexpensive site locations;
- and strong government support.
These drivers for success and sustainability must be strengthened, while new reforms are also needed to realize the high growth potential of the country’s outsourcing industry.
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