Dec
7
BPO Trends in the year 2012
December 7, 2011 | 2 Comments
Business data processing solutions film Datamark shares its 10 business process outsourcing (BPO) trends for the coming year of 2012. Some trends are quite new, while others seem to be on-going developments.
Dec
6
BPO Philippines, more than just the Call Center King
December 6, 2011 | Leave a Comment
Recently, news network CNN International covers the Philippines as the “Call Center King”, with emphasis on the high-booming Cebu province, overstepping India as the ideal destination for voice-based work due to the trainable, vocally-flexible (accent-free) Filipino workforce. The country’s call centers take advantage of well-educated middle class Filipinos, employ them to answer and make phone calls during the night to address customers’ needs in an another timezone away.
The Philippines’ human resources in urban centers in the country can do more, that the Philippines can take its call-center driven business process outsourcing industry to a whole new level of success.
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