During the Call Center Conference & Expo 2011, experts in international outsourcing discuss the latest technology in contact center operations that can reduce operation costs by 40 percent

Organized by the official organization of outsource and in-house contact center service providers in the Philippines— Contact Center Association of the Philippines (CCAP), the Call Center Conference & Expo 2011 will be at the SMX Convention Center in Pasay City this August 3.

This year’s Call Center Conference tackles the major issues and technology trends in the call center industry.

The annual Call Center Conference & Expo is considered the most prestigious gathering of contact center industry executives in the region. This year promotes the use of cloud-based software to help call centers around the globe cut their costs while optimizing their operations.

Speakers with years of experience in business operations, call center management, training and employee development will facilitate lectures on on-shore and off-shore call centers, centralized and de-centralized technology, premise-based and hosted solutions and the work-at-home model, cloud-based call center platforms that decentralize domestic call centers for international expansion while maintaining full control at headquarters.

Cloud-based call center call routing, self service and agent optimization solution can enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth.

Full Time Employees OutsourcingCustomer Contact and Relationship Solutions for Small-to-Medium Businesses.


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