The Contact Center Association of the Philippines (CCAP) plans to no longer be an industry partner of the Business Processing Association of the Philippines (BPAP) to independently pursue its projects.

According to a top CCAP official, The CCAP has reached a consensus to bolt from the BPAP but has deferred in announcing the decision– pending the vote results from the CCAP board members.

Read more here.

How will this bode for the BPAP as an organization? How will this affect the BPO sector of the Philippines? Stay tuned for updates as this develops.


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