Dec
6
IT Outsourcing – Qs & As on Cloud Computing
December 6, 2009 | Leave a Comment
Chief Technical Officer of GlassHouse Technologies, James Damoulakis shares his analysis on the relevenace of software as a service (SaaS) cloud computing in today’s corporate IT departments and businesses.
Read the answers here to the questions, such as the true costs of cloud services? Does the cloud model support a corporation’s overall economic goals? Is an internal cloud viable? Is cloud availability adequate?
Dec
4
Outsourcing – CRM Trends, What’s True and What Isn’t
December 4, 2009 | Leave a Comment
Denis Pombriant of customer relationship management (CRM) market research and consultancy Beagle Research Group discusses how trends can be misconceived, innovations are not worth what these are hyped up to be. Misconceptions can be exploited by ignorant, unscrupulous individuals leading to destructive consequences.
Learn more here as Denis Pombriant sets the record straight on certain misconceptions on CRM.
Dec
3
Outsourcing – Philippines, “Crisis-Proof”
December 3, 2009 | 1 Comment
Fitch Ratings and Moody’s Investors Service, two top global credit-rating agencies, declare the Philippines, along with other emerging Asian economies, can afford to stay calm despite the recent financial crisis created by the debt woes of Dubai of the United Arab Emirates.
The Dubai government’s announcement that it would restructure loans of state-owned firm Dubai World and its subsidiary Nakheel would not have an impact on the credit image on the emerging economy of the Philippines, proving that the country can be considered, ‘crisis-proof’.
Dec
2
Outsourcing – Hospitals need CRM
December 2, 2009 | Leave a Comment
John K. Higgins presents a valid argument that hospitals need to implement customer relationship management (CRM) systems and strategies to acquire better, targeted patients information to help the patients receive better care as well as improve hospitals’ bottom lines.
As hospitals generally use conventional marketing, CRM opens a whole new avenue of attracting new clients through personalized and interactive Web sites that promote health awareness and encourage people to get regular testings and screenings that provide regular business for the hospital (which also proactively prevent major illness situations which cost more for patients), conveniences like online bill paying, pharmacy discharge activities and even nurse triage.
Learn more here
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