The information technology-business process outsourcing (IT-BPO) industry expands at a phenomenal pace.

According to the Business Processing Association of the Philippines (BPAP), even if the sunshine industry contributes to the economy in a significant way, the communication and technical skill set of Filipinos with the potential to join the growing IT-BPO sector has to be improved.

The current mismatch between what is being taught in schools and what the industry is looking for hinders Philippines from realizing its true potential as a leader in the offshore sector. There is a need to adjust to the rapid growth that the IT-BPO industry is posting. It all starts with quality education.

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