Jun

20

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Outsourcing partnerships fail most often due to a misalignment between the client organization’s expectations and the service provider’s declared results. Whether its too-high expectations or too-low performance can only be determined on a case-by-case basis.

At the start of the relationship, clients need to do a better job of communicating expectations and outsourcing services providers need to execute and measure better the outcomes, against their clients’ expectations.

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Jun

4

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The Philippines’ information technology and business process management (IT-BPM) industry expands its presence in Australia, one of the industry’s fastest-growing markets.

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Feb

18

Around the world, there are many regions and cities that are involved with the international sourcing industry. Each city and region have their own unique advantages and values.

When a company or enterprise look into outsourcing the business’ services or innovating for solutions to rise above the black, assessing which outsourcing destination would be in the task-list of first things to do.

Selecting an outsourcing location requires due diligence; significant research and evaluation of the various locations competing for your business.

There are a number of considerations.

  1. Timezone and Access to markets
  2. Political and Economic stability
  3. Technology & Infrastructure
  4. Language and Culture
  5. Availability of Qualified Talent

The search for the right outsourcing destination doesn’t end with the selection of the country—you also need to apply many of the same criteria to find the optimal city within that country.

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Sep

2

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Companies that jump into social media believe it’s as easy as starting a Facebook page. It’s not.

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