May
17
Cebu: Next Wave City for BPO Expansion
May 17, 2013 | Leave a Comment
Cebu City is promoted for expansion of business process outsourcing (BPO) firms, as a next wave city in the Philippines.
BPO is one of the high growth potentials for Central Visayas including Cebu, along with agribusiness, tourism, infrastructure and food processing.
Apr
30
UK BPO acquired by PHL BPO
April 30, 2013 | Leave a Comment
One of the top business process outsourcing (BPO) firms in the United Kingdom by the outsourcing unit of Ayala Corp, (AC).
UK-based LBM Holdings Ltd. has now merged with Stream Global Services Inc., this development will allow better UK market penetration while adding to annual BPO revenues.
LBM enables Stream to compete in the world’s second largest English language market and strengthen its ability to help customers grow their sales through LBM’s revenue generation service offerings.
LBM is a demand-and-lead generation solutions provider composed of 2,500 employees across six locations in the UK. LBM’s clients are in the telecommunications, financial services, utilities, automotive and retail industries.
LBM’s workforce and expertise, combined with Stream’s financial strength, global presence and offerings will establish a broader portfolio of high-value service offerings for our clients.
Stream is a customer relationship management BPO firm with more than 39,000 employees supporting 35 languages across 56 service centers in 23 countries. In the past three years, Stream has also grown its workforce to more than 14,000 while opening three new sites in Pasay, Makati and Cebu.
Outsourcing Solutions, Inc. – Your Outsourcing Partner!Source: Morales, Neil. "Ayala outsourcing unit acquires UK’s top BPO firm" The Philippine Star. 23 April 2013. Link Here
Mar
20
Cebu, a haven for Prosperity
March 20, 2013 | Leave a Comment
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Cebu City, Philippines is one of the top global destinations to go for outsourcing services.
Earlier in the 2000s, there were only 4 companies dedicated to business process outsourcing (BPO).
By the end of 2012, there are 100 companies and 95,000 workers!
Mar
15
Sustainability and Success in Philippine Outsourcing
March 15, 2013 | Leave a Comment
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As an outsourcing hub, the Philippines has clear advantages:
- a large workforce of educated, English-speaking talent with a strong customer-service orientation and cultural affinity to North America;
- highly reliable low-cost international telecommunications;
- diverse and inexpensive site locations;
- and strong government support.
These drivers for success and sustainability must be strengthened, while new reforms are also needed to realize the high growth potential of the country’s outsourcing industry.
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