Oct

20

United Kingdom’s National Outsourcing Association endows the Philippines the Best Offshoring Destination of the Year 2009.  This the second time the country won the award, the first was in the year 2007.

The Philippines’ outsourcing industry provides enterprises a broad set of services, which includes conventional voice contact, IT services and  higher value services such as medical transcription, finance, animation, engineering and architectural design.

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Oct

18

The Contact Center Association of the Philippines (CCAP), the biggest organization of call centers in the country, reports that only four call center sites were isolated by flood watersfrom the devastation inflicted by typhoon “Ondoy,” (International Name: Ketsana).

Minimal impact occurred for three of CCAP’s member companies, mostly in the form of stranded employees.

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Oct

16

Outsourcing Issues and News.

Get your weekly dose of professional business information and analyses on business process outsourcing (BPO), customer contact and relations management, searched and summarized by Outsourcing Opinions from the world business news agencies and major resource sites.

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Oct

14

Software as a service is a modern means of software deployment where a provider licenses a software application to clients for use as a service on demand.

David F. Carr writes that there are five, count ’em 5, things chief information officers and IT department heads have to watch out for, especially when it comes to acquiring safe, secure and successful Software as a Service (SaaS) contracts.

  1. Reliable Services
  2. Vendor Guarantees, like escrow
  3. Adequate notices on changes and upgrades
  4. Rogue Deployments
  5. Resistance to SaaS

Want to learn more? Read here

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