Apr
7
IT Outsourcing – 9 Signs to know it’s Over
April 7, 2010 | Leave a Comment
Watch out for these 9 symptoms of an outsourcing relationship that is failing and falling apart in order to get out before everything becomes too complicated, too costly for your organization’s business.
- Supersized Growth
- Key Staff Turnovers
- Green SLAs but You’re in the Red
- The Merger Factor
- Excessive Profiteering
- Transformation that was promised but never comes.
- Everything costs Extra
- The Project Hours Fight
- The Satyam Scenario
Learn more about these symptoms here
Feb
16
Outsourcing – Cebu hatches out IT incubator
February 16, 2010 | Leave a Comment
Cebu launches its first Technology Business Incubator (TBI) at the University of the Philippines Visayas Cebu College (UPVCC), with the full support of local tech entrepreneurs, the Ayala Foundation and the Department of Science and Technology.
The TBI is a facility where technology based start-ups can be nurtured and budding entrepreneurs in IT and software development are given knowledge and skills to succeed in this sector. The facility provides both office space and services.
Jan
19
Outsourcing Philippines – Call Center Agents form Congressional Party
January 19, 2010 | Leave a Comment
Call center agents in the Philippines unite have launched their party-list group, the Association of Call Center Agents of the Philippines (ACCAP) in order to be represented in the Philippine Congress in 2010 National elections.
Formed in 2007, ACCAP aims to advance the interests of call center agents in the Philippines.
The group has already more than 70,000 computer literate and Internet savvy members nationwide who contact each othe using convenient information and communications technology, enabling them to organize without the need of physical offices and meetings.
Learn more about ACCAP from their official website here
Oct
27
Outsourcing Philippines – Caliber Customer Contact
October 27, 2009 | Leave a Comment
The following are excerpts from an interview of Marife Zamora, Vice President and Country Manager of Convergys Corp, Philippines.
She cites the Filipinos’ affinity for Western culture and their customer-centered approach as key factors which makes the Philippines the most prized off-shoring and outsourcing destination for clients around the world.
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