Apr

1

.

.

.

.

.

.

Small and medium enterprises (SMEs) are crucial economic drivers for promoting sustainable economic growth amidst a financial crisis. SMEs serve as good breeding grounds for entrepreneurs and contribute largely to providing employment opportunities for the unemployed.

The critical role SMEs play in an unstable, frugal economy has never been more pronounced today, with all agencies from governments to financial institutions identifying it as critical growth areas.

To realize the vital role on economic development, the success of SMEs depends on how efficiently limited resources are managed.

Read more

Aug

25

Cebu, Philippines gets the global spotlight as an ideal destination for outsourcing in the International Contact Center Conference and Expo this August 28 to 30.

The elite of the contact center global industry gathers for the world’s largest trade event for contact center professionals.

This is the first time the international conference is facilitated outside Manila.

Read more

Aug

14

According to global business process outsourcing giant Convergys, the Philippines’ contact center industry must invest more in training and technology, if the country is to keep its leading position in the sector.

The Philippines is the world leader in the contact center segment of the global BPO industry, employing over 700,000 agents nationwide.

Read more

May

24

A growing concern is the seeming ineffectiveness of traditional models in helping bridge the IT and business gap as far as building end-to-end ownership of the business process goes.

Moreover, the core of Information Technology (IT) and Business Process Outsourcing (BPO) directly links costs with the volume of transactions required to fill service requests or address service transactions, all of which beg for improved existing operations.

IT challenges include the need to constantly improve underlying systems and operations performance, but among the challenges include funding sufficiency and the deficiency in attention and focus.

For instance, business operations are focused on day-to-day service delivery challenges, customer satisfaction and reducing churns.

To achieve targets, business operations rely on BPO vendors to address operational challenges while looking for ways to reduce headcount.

When traditional models don’t work, count on a BPO service partner who can develop solutions to improved operations that can lead to significant savings, added value to services, and increased satisfaction in customer experience.

Outsourcing Solutions, Inc. – Your Outstanding Outsourcing Partner!

 

keep looking »

Blogroll

WP Themes