Jan

25

Outsourcing makes a comeback this 2010, according to a new PricewaterhouseCoopers study.

In the past six month, outsourcing has accelerated due to the driving need to cut costs (still the trigger, still the main focus) in labor through captive facilities or third-party service providers in cost-friendly near-shore/off-shore destinations such as India and the Philippines.

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Dec

28

Despite the financial troubles that gripped Western economies and the natural calamities like typhoons that rocked the region, the Philippines and its economy has remained resilient.

The possible reason behind such resilience is how strong and stable the country’s banking system serves as a solid ground for the Philippine economic landscape.

Not only the Philippines but other Asia-Pacific nations report having a better ‘climate’ in terms of economy than their Western counterparts, with more positive results in providing products and services.

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Dec

22

As Global Services-Tholons’ number one emerging destination for business process outsourcing worldwide for 2009, the Philippine island of Cebu levels up to attract a huge chunk of the global knowledge process outsourcing industry (KPO).

According to a Business Process Outsourcing insider, there is optimism that Cebu could leverage with industry stakeholders, including the Cebu City government,  on encouraging college graduates to take up graduate studies as to attract the emerging KPO industry, described as a higher level outsourcing service.

Learn more about this development here

Nov

24

Expert contributor Jim King writes up about an issue on customer relationship management (CRM) system implementation, particularly when CRM systems can sometimes fail and the company must perform root-cause analysis.

Mr. King advises that at the top of the list of usual suspects is the company initiating the CRM system itself. Learn more about this here

Fellow expert John Higgins details in a two-part report on customer relationship management (CRM)’s role in the health insurance industry.

In Part One, Mr. Higgins writes on the factors that slowed down CRM’s effectivity in health insurance industry however that change is inevitable.

Following in Part Two, details on how business process outsourcing (BPO) has served as the catalyst for health insurance companies to implement CRM and pay more attention to clients which returns better value to business.

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