Outsource Your Customer Service to the Philippines.

In today’s changing business environment, small and medium enterprises (SMEs) look for an advantage.

The effects of the past recession still put firms deep in the red. Strategies are required to remain profitable, despite budget cuts.

One sure strategy worth exploring is outsourcing; specifically outsourcing to the Philippines.

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A growing concern is the seeming ineffectiveness of traditional models in helping bridge the IT and business gap as far as building end-to-end ownership of the business process goes.

Moreover, the core of Information Technology (IT) and Business Process Outsourcing (BPO) directly links costs with the volume of transactions required to fill service requests or address service transactions, all of which beg for improved existing operations.

IT challenges include the need to constantly improve underlying systems and operations performance, but among the challenges include funding sufficiency and the deficiency in attention and focus.

For instance, business operations are focused on day-to-day service delivery challenges, customer satisfaction and reducing churns.

To achieve targets, business operations rely on BPO vendors to address operational challenges while looking for ways to reduce headcount.

When traditional models don’t work, count on a BPO service partner who can develop solutions to improved operations that can lead to significant savings, added value to services, and increased satisfaction in customer experience.

Outsourcing Solutions, Inc. – Your Outstanding Outsourcing Partner!




The First Philippines-China Trade and Investment Forum was held in the Radisson Blu Hotel, Cebu, Philippines last April 17, 2013.

The forum is the start of a continued relationship and successful interaction between businesses in China and Cebu, Philippines in know-how, promotions and cooperation.

The China Council for the Promotion of International Trade (CCPIT) considers Cebu an important city in the Philippines. Cebu is a city of abundant resources of which Chinese investments can contribute towards mutual prosperity.

The rich opportunities in Cebu include trade opportunities and investments in tourism and the ICT and outsourcing sectors.

Cebu can be also a second home” destination for expats and foreign businessmen who would like to setup a business here and live here at the same time.

Businesses in Cebu can also trade through the CCPIT and access China’s huge market. A trade mission from Cebu to promote the island’s enterprises is being developed with assistance from the CCPIT.

Outsourcing Solutions, Inc. – Your Outsourcing Partner!
Garcia-Yap, Aileen. 18 Apr 2013 . Cebu Daily News,
Link here.




One of the top business process outsourcing (BPO) firms in the United Kingdom by the outsourcing unit of Ayala Corp, (AC).

UK-based LBM Holdings Ltd. has now merged with Stream Global Services Inc., this development will allow better UK market penetration while adding to annual BPO revenues.

LBM enables Stream to compete in the world’s second largest English language market and strengthen its ability to help customers grow their sales through LBM’s revenue generation service offerings.

LBM is a demand-and-lead generation solutions provider composed of 2,500 employees across six locations in the UK. LBM’s clients are in the telecommunications, financial services, utilities, automotive and retail industries.

LBM’s workforce and expertise, combined with Stream’s financial strength, global presence and offerings will establish a broader portfolio of high-value service offerings for our clients.

Stream is a customer relationship management BPO firm with more than 39,000 employees supporting 35 languages across 56 service centers in 23 countries. In the past three years, Stream has also grown its workforce to more than 14,000 while opening three new sites in Pasay, Makati and Cebu.


Outsourcing Solutions, Inc. – Your Outsourcing Partner!
Morales, Neil. "Ayala outsourcing unit acquires UK’s top BPO firm"
The Philippine Star. 23 April 2013. Link Here
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