Aug

21

In the recently concluded Economic Forum on Business Process Outsourcing (BPO) held in the island of Cebu, Oscar Sañez—Business Process Association of the Philippines (BPAP), relayed that the local industry has netted USD5 billion for the economy last year, a 300 percent increase from industry earnings last 2004.

Industry players are now challenged to achieve 10 percent of the projected outsourcing and off-shoring market worldwide—or the lump sum of USD13 billion by 2010.

To do so, the industry must overcome hurdles in business environment, locating areas of expansion and most important of all, human resources to meet the demand for professional, proficient services.

There is no substitute for Talent. Industry and all its virtues are of no avail.

– Aldous Huxley, 1894-1963, English Novelist.

To achieve the industry’s goals, 560 000 qualified graduates must be ready by 2010. For these graduates to be considered employable, improvements in the national education system are required.

“Talent is our number one concern”, confirmed Sañez.

This outlook is also shared by Pankaj Vaish, global managing director of Delivery Network Center for BPO, a subsidiary of Accenture, a technology and consulting business outsourcing giant.

“We want to grow the current operations and do more value-addition to provide end-to-end solutions as well as the underlying technology. The biggest challenge to this, of course, remains finding the right talent and growing leaders.”

Sañez and the BPAP urge local regions to ramp up the quality of college graduates, for the BPO companies to partner with the local academic institutions in the development of the curriculum, training of the instructors, support through scholarship programs and technology as well as research to improve employee job satisfaction to curb employee attrition.

Business experts foresee more growth in the Asian outsourcing industry in the coming years but can outsourcing companies be able to cope with the demand?

Outsourcing Solutions, Inc. – your outsourcing partner!

References:

  1. “Partnership pushed to thrive in BPO.” 21 August 2008. Sun Star Cebu. Accessed 21 August 2008. Link here
  2. “Finding Right Talent is the Challenge.” 18 July 2008. Economic Times Accessed 20 July 2008. Link here
  3. Mollman, Steve. “Reshaping Asia’s Tech Talent Pool.” 18 October 2006. Business Week. Accessed 27 June 2008. Link here

Aug

18

Brutal cost-cutting have taken a bite out of the Big Apple and knocked some numbers of Big Ben as banks and financial firms in New York and London are now farming out data-intensive tasks to lower-cost regions, primarily to the biggest region of them all: India.

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Aug

12

Today’s global fuel crisis is affecting how business is done in a bad way.

As fuel costs rise, so does the cost of living for any individual residing and working in a major metropolitan area– enterprises have to attend to their employees’ pleas for salary increase, as well as attend to costs in materials, transportation, facilities and power costs.

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Aug

7

The world’s shrinking, in a manner of speaking.

If we look at the trend of end-products of technological advancement, we could almost say that the size  that matters is small.

And it’s not only our gadgets that are getting smaller. The way we live, the way we work, the way we can  do business is being refined to a point where we can do more with less effort. Doing small things can lead  to big results.

Much in the same way how small-to-medium enterprises (SMEs) as well as private individuals are doing what the big firms and multinational companies can do, to draw on the talents and skills of the human resources from any corner of the planet through the Internet.

Welcome to the age of Myself, Co. and Yourself, Inc.,—-the one-man (and one-woman) multinationals.

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