According to global business process outsourcing giant Convergys, the Philippines’ contact center industry must invest more in training and technology, if the country is to keep its leading position in the sector.

The Philippines is the world leader in the contact center segment of the global BPO industry, employing over 700,000 agents nationwide.

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Outsourcers in India show symptoms of an upturn as the market for outsourcing gets back on its feet, especially in new technology expertise and customer relationship management.

They even have ramping up domestic hiring as demand returns to 2005 year levels. Some firms are also increasing efforts in global hiring to the point of sending consulting jobs back to the United States.

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Scandal-scarred Satyam Computer Services plans to strip its sales personnel to deal with present operational costs as well as repay outstanding creditor dues.

Could such a move turn out to be a smart one for Satyam?

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