Outsource Your Customer Service to the Philippines.

In today’s changing business environment, small and medium enterprises (SMEs) look for an advantage.

The effects of the past recession still put firms deep in the red. Strategies are required to remain profitable, despite budget cuts.

One sure strategy worth exploring is outsourcing; specifically outsourcing to the Philippines.

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Earlier in the year, a member of the Philippines Senate, Senator Manuel “Mar” Roxas III calls for more mergers and acquisitions in the local call center industry in order to widen flow of capital investments during his keynote address at the Call Center Association of the Philippines (CCAP) conference held in September this year.

The Senator said there are at least 200 small contact center operators in the Philippines that need better presence in getting both domestic and international projects. The Philippine call center industry should be able to help small players to expand their capacity in providing outsourced offshore services.

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In the downturn, companies are re-introduced to the need to keeping customers happy and satisfied in order to keep them and by extension, attract new customers.

Thus customer-contact measures and centers are made into a priority by some organizations while others neglect their customer needs by staffing under-paid, under-trained individuals in the bleak work environments

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