May

22

Cebu City vows to be provide highly qualified manpower to the country’s business process outsourcing (BPO) industry at the height of shortage in talent confronting the industry.

The local government will improve its current pool of talents in the wake of recent assessment of the Business Processing Association of the Philippines (BPAP) that the supply of manpower cannot meet the growing industry. This shortage, according to BPAP, continues to increase at the rate of 20 percent even as the country has 500,000 college graduates annually.

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Apr

30

One of the top business process outsourcing (BPO) firms in the United Kingdom by the outsourcing unit of Ayala Corp, (AC).

UK-based LBM Holdings Ltd. has now merged with Stream Global Services Inc., this development will allow better UK market penetration while adding to annual BPO revenues.

LBM enables Stream to compete in the world’s second largest English language market and strengthen its ability to help customers grow their sales through LBM’s revenue generation service offerings.

LBM is a demand-and-lead generation solutions provider composed of 2,500 employees across six locations in the UK. LBM’s clients are in the telecommunications, financial services, utilities, automotive and retail industries.

LBM’s workforce and expertise, combined with Stream’s financial strength, global presence and offerings will establish a broader portfolio of high-value service offerings for our clients.

Stream is a customer relationship management BPO firm with more than 39,000 employees supporting 35 languages across 56 service centers in 23 countries. In the past three years, Stream has also grown its workforce to more than 14,000 while opening three new sites in Pasay, Makati and Cebu.

 

Outsourcing Solutions, Inc. – Your Outsourcing Partner!
Source:
Morales, Neil. "Ayala outsourcing unit acquires UK’s top BPO firm"
The Philippine Star. 23 April 2013. Link Here

Apr

13

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Alorica, a leading provider of customer management outsourcing solutions, expands its business operations in Cebu City, Philippines.

This is part of the company’s continued geographic expansion initiative to increase its presence in key growth markets.

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Apr

1

The largest US-based financial holding firm by assets, JPMorgan Chase & Co., will likely transfer more business support functions to its global in-house center (GIC) in Manila, Philippines.

JPMorgan Chase Bank, N.A.–Philippine Global Center has emerged as Manila’s largest GIC of a global corporation. Established in 2005, the center generated almost P10 billion in revenues in 2011, and has a staff of more than 10,000 at The Net Plaza in Taguig City and at The Asiatown IT Park in Cebu City.

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