Considering to end your outsourcing deals or change your outsourcing service providers?

Organizations should not take transitioning lightly or conduct it without thorough preparation and planning but they should also not remain stagnant within a bad deal or provider situation, simply to avoid cost and effort.

Here are ten tips for succeeding the transition from a lousy service provider to a new, potentially good one.

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Companies deal with challenges in offering more effective customer service. Traditional customer relationship management (CRM) and contact center solutions usually focus on presenting consolidated customer information, but these still depend on contact service agents’ skills to make the right steps to resolve customer issues.

Learn how to align customer relationship management strategies with business process management intiatives in order to raise the bar on value and experience for your business’ customers and clients.

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What is BPM?

Business Analysis firm Gartner defines business process management (BPM) as “a management discipline that treats processes as assets that directly contribute to enterprise performance by driving operational excellence.”

Simply, it is the integration of the various business processes within an organization through the use of improved information technologies in order to enhance productivity.

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