Apr
6
10 Tips in Reviewing your Outsourcing Deals
April 6, 2011 | Leave a Comment
Considering to end your outsourcing deals or change your outsourcing service providers?
Organizations should not take transitioning lightly or conduct it without thorough preparation and planning but they should also not remain stagnant within a bad deal or provider situation, simply to avoid cost and effort.
Here are ten tips for succeeding the transition from a lousy service provider to a new, potentially good one.
Oct
17
Outsourcing – BPM teams up with CRM for Better Business
October 17, 2009 | Leave a Comment
Companies deal with challenges in offering more effective customer service. Traditional customer relationship management (CRM) and contact center solutions usually focus on presenting consolidated customer information, but these still depend on contact service agents’ skills to make the right steps to resolve customer issues.
Learn how to align customer relationship management strategies with business process management intiatives in order to raise the bar on value and experience for your business’ customers and clients.
Read more here
Sep
1
Outsourcing – Business Process Management
September 1, 2009 | Leave a Comment
What is BPM?
Business Analysis firm Gartner defines business process management (BPM) as “a management discipline that treats processes as assets that directly contribute to enterprise performance by driving operational excellence.”
Simply, it is the integration of the various business processes within an organization through the use of improved information technologies in order to enhance productivity.