Jun
4
Philippines and Australia’s Future in IT-BPM
June 4, 2014 | Leave a Comment
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The Philippines’ information technology and business process management (IT-BPM) industry expands its presence in Australia, one of the industry’s fastest-growing markets.
Nov
27
The Factors Behind Outsourcing
November 27, 2013 | Leave a Comment
Why outsource?
There are reasons behind why companies decide to outsource to prized destinations like Cebu Philippines. There are factors that influence companies to consider outsourcing as a business strategy. Some organizations could be influenced more by some of these factors than others.
Aug
25
International Contact Center Conference and Expo in Cebu!
August 25, 2013 | Leave a Comment
Cebu, Philippines gets the global spotlight as an ideal destination for outsourcing in the International Contact Center Conference and Expo this August 28 to 30.
The elite of the contact center global industry gathers for the world’s largest trade event for contact center professionals.
This is the first time the international conference is facilitated outside Manila.
Aug
14
The Complex Shift in Call Center Trends Today
August 14, 2013 | Leave a Comment
According to global business process outsourcing giant Convergys, the Philippines’ contact center industry must invest more in training and technology, if the country is to keep its leading position in the sector.
The Philippines is the world leader in the contact center segment of the global BPO industry, employing over 700,000 agents nationwide.
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