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Outsourcing – Contact Center Report Card 2009
November 23, 2009 | 1 Comment
Information technology specialist Datacraft/Dimension Data releases its 2009 Global Contact Center Benchmarking Report, which details that companies both recognize the role of contact centers to drive more business value during these tough economic times and rely on these contact centers to focus on reducing the cost of customer relationship management operations.
However, despite the booming success of contact service centers, this business sector are still plagued with challenges such as high attrition particularly in Asia.