Jun
14
The global shared services sector and the significance of information technology grows; without limit, particularly in the Philippines.
The country is recognized as the world’s leader in voice operations, but other sectors in the business process industry are not to be outdone as the Philippines places second in the list of outsourcing destinations.
Jun
7
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Accounting and finances are being outsourced to the Philippines – the new ideal location for solutions and services as Filipino financial professionals are reputed to be productive and proficient.
An increasing number of companies shift to the Philippines to send accounting work, which is a delicate and precise business process; only proactive professionals deliver good results. Filipino accountants have a good track record in the field.
Essential for any endeavor, accounting is a vital component of any organization.
May
29
International Call Center Conference goes to Cebu
May 29, 2013 | Leave a Comment
The International Contact Center Conference & Expo (ICCCE) is the premier learning and networking event for the global contact center industry.
It’s set this August 28 to 30 at the Philippines’ Queen City of the South, Cebu City, at the Radisson Blu Hotel and the Shangri-La Mactan Resort.
May
24
A Resolute BPO Partner
May 24, 2013 | Leave a Comment
A growing concern is the seeming ineffectiveness of traditional models in helping bridge the IT and business gap as far as building end-to-end ownership of the business process goes.
Moreover, the core of Information Technology (IT) and Business Process Outsourcing (BPO) directly links costs with the volume of transactions required to fill service requests or address service transactions, all of which beg for improved existing operations.
IT challenges include the need to constantly improve underlying systems and operations performance, but among the challenges include funding sufficiency and the deficiency in attention and focus.
For instance, business operations are focused on day-to-day service delivery challenges, customer satisfaction and reducing churns.
To achieve targets, business operations rely on BPO vendors to address operational challenges while looking for ways to reduce headcount.
When traditional models don’t work, count on a BPO service partner who can develop solutions to improved operations that can lead to significant savings, added value to services, and increased satisfaction in customer experience.
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