Aug

13

Early last July 2009, His Holiness Pope Benedict XVI received flak on some of his words in his “Charity in Truth” that can be argued as “anti-outsourcing”.

Despite my curiousity, it took me awhile to get to reading the Pope’s encyclical letter to determine whether or not the Holy Father of the Roman Catholic church approves on outsourcing.

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Aug

11

There are five empirical observations in business that stresses why customer retention is vital to the survival of companies:

  1. An average company can lose up to five percent of customers every year.
  2. Attracting new customers can cost five times more than keeping current customers satisfied.
  3. Depending on the industry, there can be a twenty-five to eighty-five percent increase in profits with a five percent decrease in customer defection.
  4. A two-percent increase in keeping customers is just the same as a ten-percent decreases in spending for costs.
  5. Customer profitability rate tends to increase over the life of the retained customer.

These five observations make a good argument about investing in strategies and solutions to help a company monitor and respond to every single customer transaction. Boosting the customers’ satisfaction and confidence in your business brand, boosts your profits as well.

Learn more here

Aug

5

Today, a whole nation mourns and lays to rest former state leader, political icon, its first woman President and heroine– Corazon Aquino of the Philippines and of the Filipino people.

Her rise to receive the reins of authority brought the dawn of democracy to a country held by the night of a dictatorial regime. Her legacy is that of Peaceful Change, of the Environment full of Opportunity and Enterprise, where every man and woman can speak out and shape their destinies, where Prosperity is not exclusive to a select few but attainable to each and everyone.

In life and in death, she is a symbol– that the true power to achieve peace and prosperity lies in the People.  For that Corazon Aquino will always be remembered.

Aug

3

Metro Manila, with a  population of more than 10 million people across 17 cities, excellent power and telecommunications infrastructure, and abundance of colleges and universities, is  the largest business process outsourcing city in the world.

Down south of the Philippines, Metro Cebu is now touted as the world’s largest emerging BPO city, ahead of the likes of Shanghai and Beijing in China,  according to research firm Tholons.

However there are 10 more Philippine cities considered by the report generated by the combined efforts of the Business Processing Association of the Philippines, Commission on Information and Communications Technology and the Department of Trade and Industry to be considered as the Next Wave Cities of 2009.

Check out the advantages (+) and disadvantages (-) of the Top 3 Next Wave Cities of the Philippines.

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