Jan

19

Call center agents in the Philippines unite have launched their party-list group, the Association of Call Center Agents of the Philippines (ACCAP) in order to be represented in the Philippine Congress in 2010 National elections.

Formed in 2007, ACCAP aims to advance the interests of call center agents in the Philippines.

The group has already more than 70,000 computer literate and Internet savvy members nationwide who contact each othe using convenient information and communications technology, enabling them to organize without the need of physical offices and meetings.

Learn more about ACCAP from their official website here

Jan

18

Last year, two foreign global services companies, one from Australia the other from the United States, merged with local business process outsourcing firms in the Philippines to improve productivity and profitability for 2010.

Read more

Jan

6

Stephanie Overby of CIO.com shares what industry insiders predict to be the offshore destinations to loom large when it comes to outsourcing IT services this 2010.

As world economies recover from recession this year, it is expected that many multinationals will develop many off-shore locations for outsourcing services.

These companies will continue to supplement their business with service contracts in established destinations like India and Philippines while cultivating possible business connections in emerging destinations in Africa and South America.

Here are the 6 prime outsourcing destinations for 2010.

1. CHINA

2. INDIA

3. SOUTH AFRICA and THE MIDDLE EAST

4. SOUTH AMERICA

5. THE PHILIPPINES

6. THE UNITED STATES

Read more on each destination’s key traits and factors for growth here

Jan

5

Industry officials, analysts and other experts are in agreement that India’s IT sector, which had shown monstrous growth until last year’s crisis period, is unlikely to return to ‘business as usual’.

To surpass survival, India IT has to somehow recalibrate and reboot to the current reality with new growth strategies. Read more here

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