Apr
5
April 5, 2011 | 
The largest private employer in the Philippines, Convergys, announced plans of expanding with a fourth state-of-the-art facility in Cebu City.
The announcement comes just weeks after Convergys announced it is currently constructing a new contact center in Baguio City, the country’s summer capital.
The new facility will be located in the TGU Tower, Asiatown IT Park.
This Convergys site will be the company’s 15th operational facility in the country – eight in Metro Manila, one each in Bacolod City, Santa Rosa, Laguna, Baguio City, and now four in Cebu.
Since beginning operations in the country in 2003, Convergys in the Philippines has been honored many times for its customer service excellence, its talented employees, its expertise, and its leadership.
The largest BPO provider in Cebu City and in the Philippines continued growth is due to the extraordinary support provided by employees in Cebu and throughout the Philippines to major international clients, continuing to meet and exceed client expectations every day.
This type of unrivaled service is why clients continue to specifically request the Philippines as the location for critical customer support operations.
Convergys employees in the Philippines receive hundreds of thousands of customer service calls each day on behalf of global clients representing a wide variety of industries, including financial services, telecommunications, retail, e-Commerce, direct response, and health care.
Having a talented, motivated workforce maximizes productivity and enhances the quality of service offered to clients and their customers. This is a way to ensure leadership in relationship management.
Source:
“Convergys to open 4th facility in Cebu City.” 2 April 2011. The Manila Bulletin. Accessed 4 April 2011. Link Here.
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