Jun
20
Know When to Outsource
June 20, 2014 | Leave a Comment
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Outsourcing partnerships fail most often due to a misalignment between the client organization’s expectations and the service provider’s declared results. Whether its too-high expectations or too-low performance can only be determined on a case-by-case basis.
At the start of the relationship, clients need to do a better job of communicating expectations and outsourcing services providers need to execute and measure better the outcomes, against their clients’ expectations.
Jun
4
Philippines and Australia’s Future in IT-BPM
June 4, 2014 | Leave a Comment
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The Philippines’ information technology and business process management (IT-BPM) industry expands its presence in Australia, one of the industry’s fastest-growing markets.