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July 6, 2013 | 
Outsource Your Customer Service to the Philippines.
In today’s changing business environment, small and medium enterprises (SMEs) look for an advantage.
The effects of the past recession still put firms deep in the red. Strategies are required to remain profitable, despite budget cuts.
One sure strategy worth exploring is outsourcing; specifically outsourcing to the Philippines.
The Philippines is the preferred location to outsource business operations due to it being the only service based economy in Asia.
Filipinos communicate in excellent business English. Filipino professionals can build empathy with customers. The Philippines is the prized Promised Land for outsourced call centers.
Global corporations relocate their customer service operations to the Philippines, due to its lower operations costs and English speaking workforce. The inbound and outbound services professionals in the Philippines have extensive and quality experience in the following areas:
- Web Live Chat and e-mail management
- Market Research and Customer Surveys
- Customer Call Center Services
- Inbound & Outbound Customer Support
- Help desk and Technical Support
- Multilingual Support
- Telemarketing
- Complaints Handling
- Reservations and Loyalty Programs
- Dealer / Franchise Locators
The Philippines has a clientele of a who’s who of the Fortune 500 because the country has earned its reputation of providing well trained, English speaking college graduates in its workforce, which provide world class call center service over the decades.
Major corporations recognize that in order to remain at the top of their various fields, they have to be able to provide the very best customer service even though they have the latest gadget or service or else they will not have repeat customers.
The Philippines’ outsource call center industry is recognized for being able to communicate the concerns of their clients to their customer base in a way to help retain them while being able to up sale at the same time.
As evidenced by its clientele, the Philippines illustrates its commitment to excellence in handling calls and providing quality services that are second to none.
Sponsored by
Outsourcing Solutions, Inc. – Outsourcing that Works!Comments
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Please click here or send an email to jeff@outsourcing.ph with your questions about outsourcing.