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Janette Toral of Digital Filipino attended the International Outsourcing Summit held at the Sofitel Philippine Plaza, Pasay City last October 27, 2010.

She took particular notes from the insights of business experts discussing the role of business development and information technology in BPO.

Here are some of those insights.

“Businesses fail because of one primary reason and that is the lack of sales. Generating sales usually happens as a result of business development activities. Market to best clients first, best prospects second and rest of the world last.”

—Gerry Clark, Regional Director, TPI Southeast Asia

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“Best partnerships come out of collaboration. When the client and service provider reach a level of mutual trust and confidence on each other’s strength, collaborative projects can be embarked with high chances of success.

Also, be prepared to embrace new technologies, to proactively communicate with potential clients.”

—Mary Beth Loesch, Senior Vice President, Corporate Development and Marketing, StarTek

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Outsourcing Solutions, Inc. – Your Full-Time-Employee Solution!

Reference:

Toral, Janette. “Insights on Business Development.” 28 October 2010. The SunStar. Accessed 29 October 2010. Link Here.


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