The abilities of Cebu’s graduates are at par with international standards for business process outsourcing (BPO), according to the results of a skills assessment study.

Service providers are concerned with the local academe producing the human resources with the talent, skills and critical thinking who would meet the needs of the BPO industry.

A gap between the “graduating talent pool and the employable talent pool” has been observed by service providers, especially those offering high end services such as knowledge process outsourcing (KPO).


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