Aug
17
Outsourcing News Round Up
August 17, 2009 | 11 Comments
Know your Outsourcing.
Outsourcing Opinions provides comprehensive articles and analyses on the current news and information, from world media agencies and authoritative sources, regarding outsourcing and business.
Aug
15
Outsourcing – Hotspots
August 15, 2009 | Leave a Comment
The World’s riskiest outsourcing destinations have been determined by the US-based Black Book of Outsourcing 2009 (BBO), ranking cities on factors like terrorist threats, uncontrolled pollution, corruption and organised crime, unstable currency, geo-political conditions and unsecured network technology.
Aug
13
Outsourcing – The Pope’s Benediction on Global Business
August 13, 2009 | 1 Comment
Early last July 2009, His Holiness Pope Benedict XVI received flak on some of his words in his “Charity in Truth” that can be argued as “anti-outsourcing”.
Despite my curiousity, it took me awhile to get to reading the Pope’s encyclical letter to determine whether or not the Holy Father of the Roman Catholic church approves on outsourcing.
Aug
11
There are five empirical observations in business that stresses why customer retention is vital to the survival of companies:
- An average company can lose up to five percent of customers every year.
- Attracting new customers can cost five times more than keeping current customers satisfied.
- Depending on the industry, there can be a twenty-five to eighty-five percent increase in profits with a five percent decrease in customer defection.
- A two-percent increase in keeping customers is just the same as a ten-percent decreases in spending for costs.
- Customer profitability rate tends to increase over the life of the retained customer.
These five observations make a good argument about investing in strategies and solutions to help a company monitor and respond to every single customer transaction. Boosting the customers’ satisfaction and confidence in your business brand, boosts your profits as well.
Learn more here
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