Jun

20

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Outsourcing partnerships fail most often due to a misalignment between the client organization’s expectations and the service provider’s declared results. Whether its too-high expectations or too-low performance can only be determined on a case-by-case basis.

At the start of the relationship, clients need to do a better job of communicating expectations and outsourcing services providers need to execute and measure better the outcomes, against their clients’ expectations.

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Jun

4

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The Philippines’ information technology and business process management (IT-BPM) industry expands its presence in Australia, one of the industry’s fastest-growing markets.

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May

1

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Businesses can experience growth in revenue through the use of social networks for business acquisitions, as there appears to be a direct positive correlation between social networking for acquisition and the revenue growth.

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Mar

4

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In the book The Black Book of Outsourcing, authors and consultants Brown and Wilson identified what they call the top 10 major sins of outsourcing, that can sideline the success of any enterprise’s outsourcing initiatives.

In order to present a positive bent on these 10 major pitfalls, this piece would re-consider them as bases for the 10 Commandments of Outsourcing.

These are as follows:

1. Obtain commitment from executive management.
2. Develop an outsourcing communications plan.
3. Learn about outsourcing methodologies.
4. Recognize outsourcing business risks.
5. Consult outsourcing professionals
6. Dedicate the best and brightest internal resources.
7. Proceed carefully through each of the outsourcing phases.
8. Recognize the impact of cultural differences.
9. Acknowledge what it will take to ensure vendor productivity.
10. Implement a formal outsourcing governance program.

For today, let’s take a look into the first five commandments.

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