With the volatile nature of our planet, climate change and the natural calamities, such as storms, floods, that these bring, executives and enterpreneurs are very concerned if their businesses could fall victim and not survive when such disaster could befall them.

Technology and market consultancy Forrester Research recommends 4 best practices for business continuity and disaster recovery, particularly that of ensuring your business’ information technology (IT) requirements are maintained and IT services remain continuous.

I. Classify your business’ systems and processes for criticality.

II. Develop tiers of service for both availability and continuity of IT services.

III. Measure IT availability from the perspective of the end-user.

IV. Consider availability and continuity concerns/requirements during application development and testing.

Learn more about these best strategies here



The Contact Center Association of the Philippines (CCAP), the biggest organization of call centers in the country, reports that only four call center sites were isolated by flood watersfrom the devastation inflicted by typhoon “Ondoy,” (International Name: Ketsana).

Minimal impact occurred for three of CCAP’s member companies, mostly in the form of stranded employees.

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