Earlier in the year, a member of the Philippines Senate, Senator Manuel “Mar” Roxas III calls for more mergers and acquisitions in the local call center industry in order to widen flow of capital investments during his keynote address at the Call Center Association of the Philippines (CCAP) conference held in September this year.

The Senator said there are at least 200 small contact center operators in the Philippines that need better presence in getting both domestic and international projects. The Philippine call center industry should be able to help small players to expand their capacity in providing outsourced offshore services.

Read more


WP Themes