The two-day conference “PROTECT 2011: Doing Business Amidst New Threats”, will tackle issues on the necessity to plan, survive and manage recovery from natural disasters, pandemics, cyber attacks and damage to intellectual property of the business community of the Philippines.

Key national leaders have been invited to emphasize the importance of Security and provide expert knowledge at PROTECT 2011: Defense Secretary Voltaire T. Gazmin, National Security Adviser Cesar P. Garcia Jr. and Secretary of Transportation and Communications (DTC) Jose P. de Jesus.

The Department of Transportation and Communications (DTC) is the partner agency of PROTECT 2011, now on its sixth year.

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With the volatile nature of our planet, climate change and the natural calamities, such as storms, floods, that these bring, executives and enterpreneurs are very concerned if their businesses could fall victim and not survive when such disaster could befall them.

Technology and market consultancy Forrester Research recommends 4 best practices for business continuity and disaster recovery, particularly that of ensuring your business’ information technology (IT) requirements are maintained and IT services remain continuous.

I. Classify your business’ systems and processes for criticality.

II. Develop tiers of service for both availability and continuity of IT services.

III. Measure IT availability from the perspective of the end-user.

IV. Consider availability and continuity concerns/requirements during application development and testing.

Learn more about these best strategies here



The Contact Center Association of the Philippines (CCAP), the biggest organization of call centers in the country, reports that only four call center sites were isolated by flood watersfrom the devastation inflicted by typhoon “Ondoy,” (International Name: Ketsana).

Minimal impact occurred for three of CCAP’s member companies, mostly in the form of stranded employees.

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In a previous Outsourcing Opinions article “Outsourcing – Above the Storm”, chief executive of the Business Processing Association of the Philippines (BPAP) Oscar Sanez states that many BPO centers in Metro Manila area remain unaffected by the passage of tropical storm Ketsana (local name Ondoy) despite heavy flooding.

Now, a week later, a more pragmatic report of the damage brought on by the heavy rains on the Philippines’ business process outsourcing sector in main island Luzon is released.

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