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January 30, 2012 | 
This 2012, Cebu Philippines establishes itself as a ideal Knowledge-Process Outsourcing (KPO) destination, the province develops more training programs to produce highly skilled human resources with honed proficiencies in communication, digital technology, research and business operations.
KPO is an emerging segment in the outsourcing sector that the Philippines has yet to penetrate. Though Cebu is seen as the preferred choice of big KPO multinational companies, such as Wipro, Lexmark, NEC among others, the global KPO market is dominated by India.
Professionals in finance business analysis, human resource management, accountancy, industrial design et cetera, are required for these middle and higher level outsourcing services.
Cebu is confirmed to have the infrastructure potential and the raw talent pool, key ingredients to attract the global the KPO market.
The province has to implement plans to provide highly-trained, skilled workers for KPO to sustain a huge projected growth.
Currently, of the about 600,000 people are employed in the province’s BPO-IT sector, about 75 percent of whom are in customer contact/call center voice-related services.
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