Business technology and research firm Tholons cites five cities in the Philippines among the premier hundred destinations in the world for information technology (IT) and business process outsourcing (BPO) services.
In its 2012 Top 100 Outsourcing Destinations report, Tholons states that Southeast Asia and its countries, particularly the Philippines, is still a “dominant figure” in the worldwide outsourcing industry.
Philippine cities Metro Manila ranks 4th in the Top 100 list, Cebu City is 9th, followed by Davao City (69th) and Sta. Rosa, Laguna (86th). Iloilo City is ranked 92nd, improving by six places from last year.
According to Tholons, customer contact support/call center services remains to be a key driver for the Philippines’ outsourcing industry growth.
It also highlighted on the growth rate of IT-BPO through the launch of delivery centers for leading technology brands such as HP, IBM, Dell, Convergys, and Teleperformance.
In 2011, the Philippines’ contact center industry employs at least half a million Filipino workers.
The report forecasts that Southeast Asian region would exhibit strong growth in 2012.
SOURCES: Tholons. "2012 Top 100 Outsourcing Destinations." Accessed 13 January 2012. Link Here. loQal. "Five PH cities in Top 100 outsourcing destinations." Accessed 13 January 2012. Link Here.
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