Chris Malazarte of the Freeman’s Trade Forum writes on how attrition remains high in the Philippines’ BPO industry due to the physical stress that a BPO worker, particularly one who works at a call/ voice contact center, experiences in the line of work.

Employees are only humans, not machines, and have physical limitations and a personal life often overlooked by employers and cannot be solved by healthcare or health insurance.

By encouraging companies to design the appropriate health programs for their employees can increase performance productivity as well as reduce attrition, know more on how a group of medical practicioners, occupational and safety experts in Cebu are inviting BPO firms to look at the anatomy of health concerns that a BPO worker could endure.

Read the article here.


You must be logged in to post a comment.

Recommended Providers

Recommended Articles

Ask the Expert

Please click here or send an email to with your questions about outsourcing.