Oct

21

Outsourcing business processes and the data related to these processes has the inherent risk of the data being compromised, particularly when it is being outsourced to an off-shore outsourcing services provider.

Recently, there is news about how private, medical information of patients in the United Kingdom being sold. Security breaches impact business negatively, negative impact that can ruin business.

However, there are some recommended measures to counteract the negative impact.

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Oct

20

United Kingdom’s National Outsourcing Association endows the Philippines the Best Offshoring Destination of the Year 2009.  This the second time the country won the award, the first was in the year 2007.

The Philippines’ outsourcing industry provides enterprises a broad set of services, which includes conventional voice contact, IT services and  higher value services such as medical transcription, finance, animation, engineering and architectural design.

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Oct

19

A British TV investigation show “Tonight” of United Kingdom channel ITV reports confidential medical records, sent to India for digital recording, are being traded by data brokers operating on India’s information black market.

The black market brokers offer a sophisticated service, even promising to break information down into disease categories such as cancer, diabetes and heart problems.

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Oct

18

The Contact Center Association of the Philippines (CCAP), the biggest organization of call centers in the country, reports that only four call center sites were isolated by flood watersfrom the devastation inflicted by typhoon “Ondoy,” (International Name: Ketsana).

Minimal impact occurred for three of CCAP’s member companies, mostly in the form of stranded employees.

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